FAQs
Frequently Asked Questions
PLACING AN ORDER
What methods of payment do you accept?
How do I track my shipment?
Do you offer gift receipts?
How is sales tax calculated?
What about my privacy?
How do I contact customer service?
SHIPPING
What shipping options do you have available?
Do you ship to APO/FPO addresses?
Do you ship internationally?
RETURNS and EXCHANGES
What is your return policy?
How do I cancel or change my order?
How do I exchange an item?
What method of payments do you accept?
We accept PayPal, Visa, MasterCard, American Express, Discover, and Gift Cards.
How do I track my shipment?
You will receive a shipping confirmation via email once your order has left our warehouse that includes a tracking link for your order. Click on the link in the email to view tracking information.
Do you offer gift receipts?
We do not offer gift receipts.
How is sales tax calculated?
We charge sales and use tax according to Federal and State guidelines. Tax is calculated based on the shipping address and the appropriate rules for that tax jurisdiction.
What about my privacy?
We are committed to protecting your privacy. We use the information we collect on the site to make shopping at Cassie's Classy Armoire possible and to enhance your overall shopping experience.
How do I contact customer service?
You may reach our Customer Care Center at 1-858-790-1274 Monday - Friday 8:30 am to 8:00 pm PST and Saturday - Sunday 10:00 am - 6:00 pm PST. You may also contact Customer Service via email at cassiesclassyarmoire@gmail.com.
Do you ship to APO/FPO addresses? top
We offer standard shipping to APO/FPO addresses. Unfortunately, at this time we do not offer express shipping to APO/FPO. APO/FPO orders can only ship via Standard Shipping.
What is your return policy?
Any new, unused item purchased on Cassie's Classy Armoire may be returned for a full refund within 30 days of delivery. Please review our full return policy prior to returning your item.
How do I cancel or change my order?
Because your order is processed as quickly as possible, there is a 15 minute window for order cancellation. Please call Customer Service at 858-790-1274 immediately if you have placed an order in error.
How do I exchange an item?
Unfortunately, we are unable to perform online exchanges at this time. If you need to exchange any or all of your purchased items, please first check availability on our site. If the preferred item is available, please place a new order and follow the return instructions above to send back your original order.